Shipping + Returns

Shipping Area and Rates 

Shipping rates are calculated in real time during checkout based on destination and weight of the package.

 

Order Processing Times & Order Tracking

Once an order has been processed, we are unable to upgrade or change shipping methods. We are also unable to add a product, modify or cancel the items on your order once it has been confirmed.
Orders typically take 1-3 business days to process before they ship – excluding weekends and holidays. However, we do reserve 3 to 5 business days to ship your order in case any of the items are out of stock due to delayed shipments from our suppliers. You will receive an email confirmation with your order tracking number when your order ships. Please read the shipping notification email carefully. 

Note that delivery date is always an estimate only, delivery times may vary depending on your location, weather conditions and other factors. 

Shipping times vary depending on exact location. Please expect up to 10 business days for delivery.

It is a customer's responsibility to track the package and pick it up on time from the community box, at the door or Post Office, as Canada Post might deliver the package sooner than ETA and/or leave it at your door. Any spoilage of temperature sensitive products resulted due to prolonged pick up time will not be refunded. Products ordered and delivered to any remote location and affected by extreme weather conditions cannot be refunded.

Returned Parcels

If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).
- Incorrect / Incomplete / Undeliverable address
- No one available to accept the delivery
- Order refused by the customer for any reason including damaged product/products
Please do not reject the whole order if it contains a damaged item. It will be re-shipped or refunded. Should you reject the order, it will be refunded upon return only in the amount of its total less the return shipping fee.

 

Damaged or Missing Products

Any product damages or missing items must be communicated to us within 24 hours after the parcel is delivered. Damaged product photos should be sent to hello@mycelyum.com. Please DO NOT DISPOSE of the damaged product before the matter is addressed. In some cases we may ask for a product to be shipped back and will provide you with a pre-paid return label. Note, that if the product is not available, we will not be able to offer a refund or re-ship it. 

Returns and Refunds 

Because Mycelyum products are perishable, we do not accept refunds on any orders as we cannot ensure that returned products are safe for resale. If you are unhappy with your order or the Mycelyum products you have received, please let us know and we will do our best to ensure you have a fantastic Mycelyum experience.

 

Sold Out or Discontinued Items

Occasionally an item sells out or may be back ordered and we may need to issue a refund or cancel your order. One of our customer service representatives will notify you within 1 business day if an item is back ordered or out of stock.